If you can’t access your Fiverr account, it’s usually because it’s been restricted or disabled. Fiverr does this when a user breaches Fiverr’s terms of service. There are many reasons why your Fiverr account could have been disabled.
The 10 most common reasons why your Fiverr account is disabled are:
- You asked a buyer for a 5-star rating
- You have fake reviews
- You haven’t verified yourself as a seller
- You have multiple accounts
- You made payments or communicated outside the platform
- You used copyrighted material
- You copied other gigs
- You have a fake profile picture
- You spam other users
- It was a mistake
In this article, we take a look at the main reasons why Fiverr disables accounts and what you can do if it happens to you. But first, let’s look at the difference between a restricted and a disabled Fiverr account.
Restricted vs Disabled Fiverr Account
A restricted account is a temporary ban from Fiverr. If your account has been restricted, you can complete current orders and withdraw money but you can’t sell any new gigs. A disabled account, on the other hand, permanently bans you from Fiverr.
If you can’t use your Fiverr account, that’s probably because it’s either been restricted or disabled. It’s important to understand the difference between the two, as this will determine whether you can recover your account. It also affects when you can withdraw your money. Let’s take a look.
Restricted Fiverr Account
When your account is restricted, Fiverr temporarily blocks you from placing or receiving new orders or messaging through the platform. Importantly for sellers, this means your gigs aren’t visible to buyers on Fiverr.
You can still see your account, complete current orders, and withdraw your funds. If your account has been restricted, Fiverr does a review to decide whether to reinstate or permanently disable it. This can take up to 90 days.
Disabled Fiverr Account
When your Fiverr account is disabled, you’re completely blocked from accessing your account. You can’t log in or access your funds or any account features. You can only withdraw any remaining funds from your account after 90 days. A disabled account is effectively a ban from Fiverr. Before disabling your account, Fiverr will usually warn you.
If Fiverr issues a warning, you can continue to use your account but you must comply with its terms of service. If you receive 2 warnings for the same conduct or 3 warnings for any conduct, your account will be permanently disabled. For serious violations, Fiverr may immediately disable an account without issuing any warnings.
If you never want to worry about bans and account suspensions, you need to know how the platform works and how you can get the most out of it. You can learn everything you need to know in our 60+ page ebook!
How Long Does A Fiverr Ban Last?
A Fiverr ban on a restricted account can last up to 90 days, as Fiverr needs to manually review your account. If your Fiverr account is disabled, you are permanently banned. You’ll usually still be able to withdraw funds from your account, but not until 90 days have passed.
10 Common Reasons Why Your Fiverr Account Is Disabled
1. You Asked A Buyer For A 5-Star Rating
Asking a buyer to give you a good review is a big no-no, especially if your request involves bribing the buyer. This is a sure-fire way to get your account disabled.
Fiverr’s review system aims to protect buyers and reduce the risk of fake gigs appearing on the platform. So reviews must be genuine and honest. Don’t try and scam the system by asking for positive reviews. Instead, focus on delivering quality work and customer service to attract authentic 5-star reviews.
2. You Have Fake Reviews
Similarly, if you buy or arrange to post fake positive reviews, Fiverr will likely disable your account. Reviews should be genuine and based on the quality of your work and the buyer’s interactions with you.
Reviews are one way Fiverr protects users and ensures quality interactions on the platform. If you abuse this by generating fake reviews for your gigs, Fiverr will take action.
3. You Haven’t Verified Yourself As A Seller
Once you’ve created an account on Fiverr as a seller, Fiverr will ask you to provide a copy of your ID to verify your account. If you don’t do this, or you provide unsuitable identification 3 times, your account will likely be disabled.
To avoid this happening, respond to Fiverr’s request for ID as soon as possible. Also, make sure that you provide a high-quality photo or scan of your ID documents to avoid any issues.
4. You Have Multiple Accounts
Some sellers try to set up multiple Fiverr accounts to bring in more work and get around restrictions like the gig limit. But Fiverr’s terms of service allow only one account per seller. If you create multiple accounts on the same IP address and Fiverr discovers this, it will disable all of your accounts.
If there are two people in your household with Fiverr accounts, Fiverr might see the shared IP address and disable both accounts. In this situation, simply contact Fiverr support to explain and ask for your accounts to be recovered.
5. You Made Payments Or Communicated Outside The Platform
One of Fiverr’s main rules is that parties must conduct transactions within the platform. This is to protect both buyers and sellers. Fiverr acts as a middleman when it comes to payment. It also has a record of all communications between the parties, in the event any issues arise.
Trying to communicate or transact directly with another party outside of Fiverr is a violation of Fiverr’s terms of service. If you try to do it, Fiverr will send you a warning or immediately disable their account.
6. You Used Copyrighted Material
You should never use copyrighted material on Fiverr unless you have permission to do so. This applies to the work you produce for clients, as well as the images and videos you use to promote a gig.
Make sure these are original. If they are protected by copyright, then only use them if you have the owner’s permission to do so. Otherwise, you risk having your account disabled. We also have an article all about copyright on Fiverr.
7. You Copied Other Gigs
When making a gig, it’s a good idea to check out your competitors to see what they’re offering. Doing this helps you understand the market and what makes a successful gig. But never directly copy someone else’s gig!
If this comes to Fiverr’s attention, your account might be disabled. Use other well-performing gigs as inspiration for yours, rather than plagiarising them.
8. You Have A Fake Profile Picture
Under Fiverr’s terms of service, you have to display a proper photo of yourself in your profile image. It’s part of Fiverr’s efforts to keep the platform a safe space for genuine transactions. A photo also looks more professional, adding credibility to your profile.
So if you display a fake profile picture, you might get a warning or have your account disabled. If you don’t want to use a photo of yourself, then you can use your business logo. Just make sure it isn’t subject to copyright or copied directly from the internet.
9. You Spam Other Users
It’s good to be responsive to your Fiverr messages. In fact, Fiverr tracks your response time and then displays your rating on your profile. This rating can be a key factor in buyers’ minds when they’re looking for a gig.
But it’s important you don’t overuse your messages, specifically by spamming other Fiverr users.
10. It Was A Mistake
Finally, it is possible for Fiverr to suspend or disable your account by accident. This may be as a result of a mistake or based on false information provided to Fiverr.
If your account is disabled out of the blue and the reason Fiverr gives doesn’t make sense, contact Fiverr support and explain the issue. If it’s a genuine mistake, Fiverr will quickly resolve the issue and recover your account.
How To Recover A Disabled Fiverr Account
If your Fiverr account has been permanently disabled, you can ask Fiverr support to recover it. However, there are very limited circumstances where Fiverr will agree to do so. This is usually only when a mistake was made in disabling the account.
If you believe Fiverr incorrectly disabled your account, write to Fiverr support and explain the situation. There may be an innocent explanation, a misunderstanding on Fiverr’s part, or a false allegation by another Fiverr user. Make sure you clearly explain your objections and provide any relevant supporting evidence.
If your account was disabled for other reasons, you can still try to make your case to Fiverr to recover your account. However, there’s no guarantee that they will do so, especially if you’ve breached Fiverr’s terms of service on multiple occasions. Once your Fiverr account is disabled, you have limited options available to you.
Can You Make A New Fiverr Account If One Is Disabled?
If your Fiverr account has been permanently disabled, you can try to open a new one. To do this, you need to ask Fiverr for permission. However, Fiverr is unlikely to allow you to open a new account if you’ve previously been banned for breaching its terms of service.
If you want to make a new account, write to Fiverr support. Address the reasons why your previous account was disabled and explain why you should be allowed to open a new one.
However, it’s unlikely Fiverr will allow you if your previous account was disabled for violations of its terms of service. So if Fiverr does allow you to open a new account, make sure you follow the terms of service in the future. If Fiverr doesn’t allow you to open a new account, it’s time to consider finding other ways to generate your freelance income.
It’s also important to know that you can’t use the same email address for a new account that you have already used on a previous account. The same applies if you delete your Fiverr account – you’ll need to use a new email next time.
How To Prevent Your Fiverr Account From Getting Disabled
The best ways to prevent your Fiverr account from getting disabled are:
- Don’t violate the terms of service
- Don’t try to cheat the system with fake reviews
- Don’t copy other people’s work
- Keep all of your communications and payments on the platform
- Don’t spam people
Final Thoughts
It’s easy to avoid having your account suspended or disabled – simply follow Fiverr’s terms of service! If you do this, you’ll be able to focus on building your Fiverr business, instead of worrying about how to get your account back.
Kate is an Australian freelance writer now based in Europe. She has contributed to Freelance Ready as both a writer and an editor, drawing on her legal background to write about the regulatory and financial aspects of freelancing. She’s also an expert at finding the best flat white within a 5km radius! Learn more about Kate here.
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