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Is Fiverr Legit? (Everything You Need to Know)

Is Fiverr Legit
Photo by Franck on Unsplash

Fiverr is a legit freelancer marketplace, with built-in measures and protocols to make sure you’re not scammed out of your money or hard work. Fiverr acts as a third-party between client and freelancer, handling the transactions between the two parties. This helps make the process run as smoothly as possible. But is Fiverr legit?

In this article, we’ll examine what exactly makes Fiverr legit, and we’ll discuss how safe it really is.

 

What Is Fiverr?

Fiverr is an Israeli start-up, designed as an online marketplace for freelancers. Clients can browse the platform for freelancers to hire, based on the services they need. Fiverr has a plethora of services to pick and choose from. These include entry-level logo design, data entry, advanced programming and animation. Fiverr acts like a matchmaking service for freelancers and clients.

Many freelancers start on Fiverr because it’s free. Anyone over the age of 13 can sign up for free and start to earn money when they complete their first job. On Fiverr, offering a service is called a “gig”, and freelancers must post gigs for a minimum of $5.

In the Beginning

In Fiverr’s early stages, there was a cap of $5 for any gig. Since June 2013, Fiverr has allowed sellers to list increasingly expensive gigs. You can now price your gig up to $5,000 if you’re a New/Level 1 Seller, and up to $10,000 if you’re a Level 2 Seller.

Fiverr uses a tiered system to categorize its freelancers. The more experienced you are on the platform, the higher your level. You’ll have to complete a certain number of transactions and maintain an overall positive review rating before you can level up. You can find out more about Fiverr’s levelling system in this article.

So, Fiverr is a bustling marketplace for people to hire freelancers for almost any service. But is Fiverr legit?

 

Is Fiverr Legit?

Fiverr is legit, as it has shareholder backing and relies on its good business practices to stay profitable. Many people worry that third-party platforms could just shut down in an instant and scam all their users for millions of dollars. However, it’s very unlikely that Fiverr would do this for several reasons.

Fiverr is listed on the New York Stock Exchange. Companies listed on the NYSE have to meet certain requirements and are regulated by laws. So, if Fiverr tries to scam its users, regulators will sniff it out and Fiverr could face charges or be tried in court.

It’s clear that Fiverr would try their best to bring more users to their platform and continue operating as a legit marketplace.

Is Fiverr Fair to Freelancers and Clients?

Fiverr strives to create a fair system for freelancers and clients. The platform does this by allowing freelancers to earn in accordance with how much work they do. In return, clients should receive high quality work.  To understand how Fiverr does this, we have to talk about the whole transaction process.

Fiverr’s Transaction Process

After setting up a Fiverr account, a freelancer can post up to 7 gigs (for new sellers) to advertise their services on the marketplace. When a potential client likes the look of a freelancer’s gig, they might contact the freelancer to learn more about their services.

The client then chooses one of the freelancer’s gig packages. Clients can also request custom orders from freelancers, addressing specific requirements and guidelines for the job.

The client makes an upfront payment at this point. However, the freelancer doesn’t immediately receive the money, as Fiverr holds it until the order is complete. Even then there is a 2-week clearance period (1 week for top rated sellers). If a freelancer/client asks for payment outside of Fiverr, beware, as this could be a scam!

The Buyer Needs to Complete It

After finishing the gig and fulfilling the request of the client, the freelancer marks the order as delivered. The buyer can then mark it as complete, or request revisions if need be.

If things get bitter between freelancers and clients, and the two parties aren’t able to resolve their issues, they can always turn to the Resolution Center. Here, Fiverr’s customer service team assesses the situation and solves any issues.

Understanding the general transaction process of Fiverr, you can see how they strive to create a legit marketplace. Fiverr encourages legit business transactions, and heavily penalises scammers. As such, we can safely conclude that Fiverr is a legit marketplace, and also advocates for legit transactions. So, you can definitely trust the platform if you are a freelancer yourself or looking to hire one for a project.

Can Fiverr Reviews Be Fake?

As with any online platform, Fiverr reviews can be fake. Some sellers may work with fake accounts (although Fiverr makes this hard to do) or with other sellers to exchange positive reviews with each other. However, this is rare, especially for the top freelancers on the platform.

 

Is Fiverr Safe?

Fiverr is safe, as it securely encrypts all your data. Both as a freelancer and as a client, you have to enter some personal information (including a payment method) when hiring or providing a service.

Fiverr does track and record your personal information. On their Privacy Policy page, they mention that they save your data for “as long as is required to fulfil the purpose for which is collected”. How long this period lasts is uncertain.

However, Fiverr stores the data they collect securely. Any transfers of data to a country Fiverr deems to have poor levels of data protection are protected and governed by the European Union’s standard contractual clauses. In other words, your data is in safe hands.

If you are under EU regulation or are a California resident, Fiverr also has extra provisions in place to ensure that your data is secure and not abused. You should know that you can exercise your rights in connection with your personal information. If this sounds like something you want to do, you should open a Customer Relations Ticket, and Fiverr will process your request accordingly.

Fiverr is compliant with both local and international regulations. Your data is kept secure with many safety procedures in place.

Can You Get Scammed on Fiverr?

You can get scammed on Fiverr. However, the only way this will usually happen is if you don’t abide by Fiverr’s Terms of Service. Fiverr has measures in place to ensure communications and transactions are secure. If you communicate or conduct transactions off the platform, you could get scammed.

Does Fiverr Refund?

Fiverr does refund. So, if you do get scammed or if a freelancer doesn’t follow through with the work, you can usually get your money back fairly quickly. Note that this only applies if you paid for services on the platform. If you used external payment methods, you won’t get a refund.

 

How to Use Fiverr Safely

In order to use Fiverr safely, you must stick to Fiverr’s guidelines. As long as you abide by Fiverr’s terms of service, and don’t try anything shady, you are fully protected by the measures the platform puts in place.

As a client, one thing you can do to use Fiverr safely is to do your own research in terms of who you plan to do business with. Freelancers on Fiverr usually have some reviews on their profile, so head there and check what other clients have said about each freelancer. If a freelancer has a “Top Seller” badge, they likely produce high-quality content, and usually for a higher price. Note you can also see reviews of buyers too!

Always Use the Platform

Always pay via Fiverr’s on-platform transaction process. Paying outside the platform is risky, and there’s a chance you might get scammed. Fiverr may take a cut of 20%, but this helps pay for the security of the platform that protects any payments you make. If you make a payment off the platform, you’re no longer protected by Fiverr. Note that this is also a breach of their ToS.

As a freelancer, you can stay safe on Fiverr by carefully choosing which clients to deal with. Some clients will message you directly asking for free write-ups before they pay. Others might request unlimited revisions to take advantage of you. Such buyers are rare, but there are those few who try to get things for free.

 

Fiverr Is Legit

In conclusion, Fiverr is clearly a legit marketplace. If you’re interested in using the platform as a freelancer, check out the rest of our articles all about getting the most out of Fiverr.

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